BUSINESS

Customer provided state-of-art Datacenters in Mumbai, Bangalore, Noida and Chennai housing over 10,000 devices worldwide, providing stability and security while reducing capital and operational costs. Among their many solutions, the top three are: Co-Location Services, Bandwidth Services

and Remote Hand Services.

CompanionLink has a contact and calendar synchronization software that synchronizes data across multiple smart-phones, tablets, computers, and web-based applications.

CHALLENGE

Customer wanted to offer 24×7 server health monitoring service to their customers by using their technology of choice i.e. CheckMK and Puppet. Finding the right partner who had the requisite expertise & customer orientation was a challenge

USE CASE

CheckMK monitoring, SLAs, server configuration management

SOLUTION

WhiteHedge quickly put together a team of DevOps experts that was able to quickly address requirements and learn & implement CheckMK code to write new checks. Our team also create a new migration plan to new OMD version.

Because of the automation & monitoring tools expertise, WhiteHedge was able to offer services honoring the necessary service levels & monitoring to support the customer’s six data centers and hundreds of customers.

BENEFITS

Customer derived benefits from the cost & location. WhiteHedge team’s ability to quickly master a tool that is not so common. The quick ramp up in skills helped the customer by offering 8×5 support that was quickly upgraded to 24×7.